Help centre

Open the listing you want to enter, choose how many tickets you want, answer the skill-based eligibility question, accept the Terms and Conditions, and complete payment. Once payment is confirmed your entry is allocated immediately.

Yes. Free postal entry is available and subject to the same skill-based eligibility requirements as paid entries. See the Postal entry page for the address and instructions.

Raffio is a skill-based prize competition platform. Answering the eligibility question correctly is a required part of the entry process. Incorrect answers prevent entry and the same requirement applies to both online and postal entries.

No — each entry attempt is final. If you answered incorrectly, that attempt has ended. You can start a new attempt on the same competition, subject to the rules in the listing.

Yes — you must be 18 or over to use Raffio. We may require age verification before a prize is dispatched.

We accept Visa and Mastercard. Payments are processed by our PCI-compliant payment provider; Raffio does not store full card details.

Your card statement will show RAFFIO.CO.UK. If you see a charge you do not recognise, please contact us at support@raffio.co.uk before raising a chargeback.

All entries are priced and charged in GBP (£).

If your payment did not complete, your entry is not allocated and you will not have been charged. You can try again from the same listing or contact support@raffio.co.uk if the issue persists.

Go to Dashboard → Payments, find the payment, and click "Detail & refund". If the payment is eligible per our Refund Policy you will see a "Request refund" button and a short form. Submit it and our team will review within 1–2 business days. Approved refunds are processed within 3–10 business days to the original payment method. If you cannot use the self-service flow, email support@raffio.co.uk with your entry or payment reference.

Refunds are generally not issued for change of mind, incorrect skill-question answers, failure to win, unused entries, intentionally duplicate purchases, or where the competition has already concluded or the winner has been selected. Full detail is in the Refund Policy.

Yes. Accidental duplicate transactions for the same intended purchase are refundable. Go to Dashboard → Payments, open the duplicate payment, and click "Request refund" — if we detect a likely duplicate automatically, we will pre-select the reason for you.

Please contact Raffio directly first at support@raffio.co.uk. Fraudulent or abusive chargebacks may result in account suspension, platform bans, and reporting to payment processors and fraud-prevention databases.

Because each paid entry is allocated a ticket the moment payment is confirmed and the skill question is completed, paid entries are generally not cancellable. Where consumer law gives you a statutory right of withdrawal, that right is preserved.

After the competition closes, the winner is drawn using randomness from RANDOM.ORG, an independent third-party service. Raffio commits to a single-use RANDOM.ORG ticket before the draw and publishes the signed result afterwards, so the outcome can be verified by anyone — nobody at Raffio can re-roll or change it. All eligible entrants have an equal chance of winning. Every competition has its own verification page, and you can browse past draws on our Results page. See the Fairness & Draw Verification page for the full method.

Raffio confirms the win, verifies the winner and manages the prize claim. Once the claim is approved, the approved host dispatches the prize or carries out the agreed collection or handover, and Raffio tracks progress. Any deadline that applies to a prize is shown on the winner’s claim page. Before dispatch, Raffio may require identity, age, and address verification.

Where appropriate, prizes are sent by tracked or insured courier. High-value prizes may require signature on delivery, ID verification on receipt, and recorded handover documentation.

Notify us promptly at support@raffio.co.uk. We may request evidence and will investigate with the shipping provider. Remedies can include replacement, repair, insurance claim processing, or alternative compensation where appropriate.

Some prizes are only available within the United Kingdom or specific jurisdictions permitted by Raffio. International shipping is not available for all items — check the listing details.

Click Sign up in the top right and complete the registration form. Email verification is required before you can place a paid entry.

Use the "Forgot password" link on the sign-in page to reset it. If you still cannot get in, contact support@raffio.co.uk.

Email support@raffio.co.uk from the address on your account. We will close the account and delete personal data in line with our Privacy Policy and applicable law.

Email support@raffio.co.uk — we aim to respond within 1–2 business days. Signed-in users can also open a case from Dashboard → Support. See the Contact us page for our registered company details.