Terms of Service

1. Agreement to Terms

By accessing or using Raffio ("the Platform", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access or use the Platform.

These Terms apply to all users of the Platform, including hosts who create listings and buyers who purchase tickets. We reserve the right to update these Terms at any time. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

2. Eligibility and Account Registration

To use the Platform, you must:

• Be at least 18 years of age (or the age of majority in your jurisdiction)
• Have the legal capacity to enter into binding agreements
• Comply with all applicable laws and regulations in your jurisdiction
• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorised use of your account.

3. Platform Description

Raffio is an online platform that facilitates skill-based prize competitions (raffles). Hosts can create listings for items or experiences, and buyers can purchase tickets for a chance to win. Winners are selected at random from all ticket holders when a listing closes.

We operate as an intermediary platform and do not own, sell, or guarantee the items listed by hosts. We facilitate transactions between hosts and buyers but are not a party to the raffle agreements.

4. Host Responsibilities and Obligations

As a host, you agree to:

• Provide accurate, truthful, and complete descriptions of all items or experiences
• Ensure all items comply with applicable laws, regulations, and safety standards
• Maintain possession and legal ownership of listed items until a winner is selected
• Set reasonable ticket prices and clearly display all costs
• Fulfill items to winners within the timeframe specified in your listing or within 14 days of winner selection
• Cover all shipping and delivery costs unless otherwise stated
• Respond promptly to buyer inquiries and winner notifications
• Comply with all applicable gambling, raffle, and competition laws in your jurisdiction

Hosts are solely responsible for ensuring their raffles comply with local laws. Some jurisdictions may require licenses or permits for raffles. It is the host's responsibility to obtain any necessary permissions.

5. Buyer Responsibilities and Obligations

As a buyer, you agree to:

• Review all listing details carefully before purchasing tickets
• Understand that ticket purchases are final and non-refundable unless otherwise stated
• Provide accurate contact information for winner notification and item delivery
• Respond promptly to winner notifications (typically within 7 days)
• Provide accurate delivery address if you are selected as a winner
• Comply with all applicable laws regarding participation in raffles in your jurisdiction

By purchasing tickets, you acknowledge that:

• You are purchasing a chance to win, not a guarantee of winning
• The odds of winning depend on the total number of tickets sold
• Ticket purchases do not create any ownership interest in the listed item
• You may not receive a refund if you do not win

6. Winner Selection Process

Winners are selected using a verifiable random selection process after a listing closes. The process ensures:

• All ticket holders have an equal chance of winning
• The selection is random and cannot be manipulated
• The process is transparent and can be verified

Winners will be notified via email and/or through the Platform within 48 hours of the listing closing. If a winner does not respond within 7 days, we reserve the right to select an alternate winner or refund all ticket purchases at our discretion.

The winner selection is final and binding, subject to verification of eligibility and compliance with these Terms.

7. Payments and Fees

Ticket Purchases: Ticket prices are set by hosts and displayed in the listing currency (typically GBP). All ticket purchases are processed through our payment provider. Prices include applicable taxes unless otherwise stated.

Platform Fees: We may charge hosts a platform fee or commission on ticket sales. Any fees will be clearly disclosed before a listing is created. Buyers may be charged a processing fee, which will be disclosed before purchase.

Refunds: Ticket purchases are generally non-refundable. Refunds may be issued in the following circumstances:

• A listing is cancelled by the host before it closes
• A listing fails to meet its minimum ticket threshold (if applicable)
• We determine, in our sole discretion, that a refund is warranted
• As required by applicable law

Payment Processing: Payments are processed securely through third-party payment processors. We do not store your full payment card details. By making a purchase, you authorise us to charge your payment method for the total amount.

8. Delivery of Prizes

Physical prizes are fulfilled and delivered in accordance with our Shipping & Prize Fulfilment Policy, which forms part of these Terms. It sets out winner verification, delivery timeframes (3–7 business days for small items, 1–14 business days for larger or high-value items, agreed individually for vehicles and specialist items), shipping methods, risk and ownership transfer, geographic restrictions, and the process for lost, damaged or missing deliveries.

9. Cancellation Policy

Buyer cancellation: Because each paid entry is allocated a ticket the moment payment is confirmed and the skill-based entry process is completed, paid entries are generally not cancellable by the buyer. Where consumer law gives you a statutory right of withdrawal, that right is preserved and applies in addition to these Terms.

Competition cancellation by Raffio: If Raffio cancels a competition for operational, legal, compliance, fraud-prevention, or commercial reasons, affected users may receive a full refund, site credit, or transfer into an equivalent competition at Raffio's discretion. Full detail is set out in the Refund Policy.

How to request cancellation: Contact support@raffio.co.uk with your entry reference. We aim to respond within 1–2 business days.

10. Refund Policy

Refunds are governed by our Refund Policy, which forms part of these Terms. In summary, competition entries are final once payment is processed and the skill-based question is completed. Refunds may be issued for duplicate transactions, verified technical errors, competition cancellations, or fraudulent or unauthorised transactions. Approved refunds are processed within 3–10 business days to the original payment method only. Card statement entries appear as RAFFIO.CO.UK.

How to request a refund: Email support@raffio.co.uk with your entry or payment reference. Please contact Raffio directly before initiating a chargeback with your payment provider — see the Refund Policy for full detail.

11. Prohibited Items and Activities

You may not list or attempt to list the following items:

• Illegal items, substances, or services
• Counterfeit or unauthorised replicas
• Stolen goods
• Weapons, firearms, or ammunition
• Hazardous materials
• Items that infringe on intellectual property rights
• Live animals (except as permitted by law)
• Human remains or body parts
• Items that promote hate, violence, or discrimination
• Gambling services or casino chips
• Financial instruments or securities

You may not:

• Manipulate or attempt to manipulate the winner selection process
• Create multiple accounts to increase your chances of winning
• Use automated systems or bots to purchase tickets
• Engage in fraudulent activities
• Interfere with or disrupt the Platform
• Violate any applicable laws or regulations
• Infringe on the rights of others

12. Intellectual Property

The Platform, including its design, text, graphics, logos, and software, is owned by Raffio or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You retain ownership of content you submit to the Platform (such as listing descriptions and images). By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content on the Platform.

You may not copy, modify, distribute, or create derivative works of the Platform without our express written permission.

13. Disclaimers and Limitations of Liability

Platform Availability: We strive to keep the Platform available, but we do not guarantee uninterrupted or error-free operation. The Platform is provided "as is" and "as available" without warranties of any kind.

Third-Party Content: We are not responsible for the accuracy, completeness, or legality of host listings, item descriptions, or user-generated content. We do not verify the authenticity, condition, or legal status of listed items.

Transactions: We facilitate transactions but are not a party to the raffle agreements between hosts and buyers. We are not responsible for:

• The quality, safety, or legality of listed items
• The accuracy of host descriptions
• The fulfillment of items to winners
• Disputes between hosts and buyers
• Shipping delays or damages

Limitation of Liability: To the maximum extent permitted by law, Raffio and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

Our total liability for any claims arising from your use of the Platform shall not exceed the amount you paid to us in the 12 months preceding the claim.

14. Dispute Resolution

Buyer-Host Disputes: We encourage buyers and hosts to resolve disputes directly. If you are unable to resolve a dispute, you may contact us for assistance. We may, at our discretion, attempt to facilitate resolution but are not obligated to do so.

Disputes with Raffio: If you have a dispute with us, you agree to first contact us and attempt to resolve the dispute informally. If we cannot resolve the dispute within 60 days, you agree to resolve the dispute through binding arbitration or in the courts of Scotland, as applicable.

15. Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including:

• Violation of these Terms
• Fraudulent or illegal activity
• Abuse of the Platform or other users
• Failure to fulfill obligations as a host
• Any other reason we deem necessary to protect the Platform or its users

You may terminate your account at any time by contacting us. Upon termination, your right to use the Platform will immediately cease. We may delete your account information and content, subject to our Privacy Policy and applicable law.

16. Indemnification

You agree to indemnify, defend, and hold harmless Raffio, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any law or regulation
• Your infringement of any rights of another party
• Content you submit to the Platform

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Scotland, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Scotland. Nothing in this section limits any non-waivable consumer rights you may have under the laws of your country of residence.

18. General Provisions

Entire Agreement: These Terms constitute the entire agreement between you and Raffio regarding the Platform and supersede all prior agreements.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

Assignment: You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

Contact Information: If you have questions about these Terms, please contact us at support@raffio.co.uk or via our Contact us page.