Prize Fulfilment Policy

This policy outlines host obligations and standards for fulfilling prizes to winners. Hosts are responsible for delivering prizes as described in their listings and within the specified timeframes.

Fulfillment Obligations

As a host, you are responsible for:

Contacting the winner within 48 hours of the draw
Arranging delivery or collection of the prize
Ensuring the prize matches the description in your listing
Delivering the prize within the timeframe specified in your listing, or within 14 days if no timeframe was specified
Covering all shipping and delivery costs unless otherwise stated in your listing

Prize Condition

Prizes must be delivered in the condition described in your listing. You must:

Ensure items are new or in the condition specified (e.g., "as new", "used", "refurbished")
Include all items, accessories, and documentation mentioned in the listing
Package items securely to prevent damage during shipping
Provide proof of postage or delivery when requested

If a prize cannot be delivered in the described condition due to circumstances beyond your control, you must contact the winner immediately to discuss alternatives.

Delivery and Collection

You should clearly specify in your listing whether:

You will deliver the prize (and if delivery is included in the listing or charged separately)
The winner should collect the prize (and the collection location)
You offer both options and what applies

For collection, you must arrange a convenient time and location. For delivery, you must use a tracked delivery service and provide the winner with tracking information.

Winner Contact

Winners are notified through the platform. You will receive the winner's contact information through the platform after the draw. You must:

Contact the winner within 48 hours of the draw
Respond promptly to winner inquiries
Provide updates on delivery or collection arrangements
Maintain professional communication throughout the fulfillment process

If a winner does not respond within 7 days of your initial contact, contact the platform for guidance on next steps.

Failure to Fulfill

If you fail to fulfill a prize as required:

The platform may require you to provide a full refund to all ticket purchasers
Your account may be suspended or terminated
Future listings may be restricted