Shipping & Prize Fulfilment Policy

This Shipping & Prize Fulfilment Policy explains how physical prizes are fulfilled and delivered by Raffio Limited.

1. Platform Structure

Raffio operates a phased platform model:

• Initially, all competitions are operated directly by Raffio
• Future platform phases may allow verified hosts to list competitions subject to AML/KYC onboarding, compliance review, and fulfilment monitoring

Regardless of host type, Raffio maintains oversight of fulfilment standards and dispute handling.

2. Winner Verification

Before any prize is dispatched, Raffio may require:

• identity verification
• age verification
• address verification
• fraud screening
• confirmation of eligibility under platform rules

Failure to complete verification may result in:

• prize forfeiture
• disqualification
• delayed fulfilment

3. Delivery Timeframes

Typical fulfilment targets are:

• Small items: 3–7 business days
• Larger/high-value items: 1–14 business days
• Vehicles or specialist items: timeframe agreed directly with the winner

Some prizes may require:

• collection
• registration
• transfer
• insurance arrangements
• third-party coordination

4. Shipping Methods

Raffio may use:

• tracked delivery services
• insured couriers
• specialist transport providers
• in-person collection arrangements

High-value prizes may require:

• signature on delivery
• ID verification upon receipt
• recorded handover documentation

5. Risk & Ownership

Ownership transfers to the verified winner upon:

• confirmed delivery
• signed collection
• successful transfer of possession

Raffio is not responsible for:

• delays caused by couriers
• customs/import restrictions
• recipient availability
• incorrect delivery details supplied by the user

6. Platform Host Fulfilment (Future Phases)

Where third-party hosts are permitted:

• hosts must comply with Raffio fulfilment standards
• Raffio may hold funds pending fulfilment confirmation
• host accounts may be restricted or terminated for non-compliance

Raffio reserves the right to intervene in disputes and issue remedies where appropriate.

7. Lost, Damaged, or Missing Deliveries

If a prize arrives damaged or fails to arrive:

• users must notify Raffio promptly
• evidence may be requested
• investigations will be conducted with shipping providers

Remedies may include:

• replacement
• repair
• insurance claim processing
• alternative compensation where appropriate

8. Geographic Restrictions

Some prizes may only be available within:

• the United Kingdom
• specific jurisdictions permitted by Raffio

International shipping may not be available for all items.

9. Contact

Email: support@raffio.co.uk

Website: www.raffio.co.uk